Syed Mahidul Arefin Fahim

System Support Engineer

Passionate IT professional specializing in network infrastructure, system administration, and technical support. Dedicated to delivering exceptional solutions and driving organizational growth through innovative technology implementations.

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About Me

I am a dedicated System Support Engineer with extensive experience in network infrastructure, server management, and technical troubleshooting. My journey in IT began with a passion for solving complex technical challenges and has evolved into expertise across multiple domains including Active Directory, network monitoring, and cybersecurity.

Currently pursuing my BSC in Computer Science Engineering at Sonargaon University, I combine academic knowledge with hands-on experience to deliver innovative solutions. My goal is to continue growing in the field while contributing to organizational success through reliable and efficient IT systems.

3+ Years Experience

15+ Technologies

100+ Projects Completed

Work Experience

BCL Online Service

System Support Engineer

January 2023 - Present

Location: 87, New Eskaton Road, Banglamotor, Flat5/C (5th Floor), Dhaka-1205

Responsibilities:

Provide comprehensive client support and system monitoring
Resolve complex network-related issues and system failures
Maintain and optimize server infrastructure for optimal performance
Implement security protocols and troubleshoot technical problems
Document system configurations and create technical reports

Tripple S (Superior Service and Solutions)

Support Engineer (Part Time)

July 2023 - Present

Location: Shareef Mansion, (Level - 6), 56-57 Motijheel, C/A, Dhaka - 1000

Responsibilities:

Configure and manage Proxmox Virtual Environment systems
Handle server installation, setup, and maintenance
Provide technical support for virtualization solutions
Troubleshoot hardware and software issues
Collaborate with team members on complex technical projects

Banglanet Technology Limited

Support Engineer

January 2022 - January 2023

Location: Level # 5,18,Rajuk Avenue, Motijheel, Dhaka

Responsibilities:

Managed router configuration and network infrastructure
Implemented support and network solutions for enterprise clients
Performed network troubleshooting and performance optimization
Maintained documentation for network configurations and procedures
Provided technical training and support to junior team members

Technical Skills

System Administration

Active Directory Windows Server 2016/2019/2022 Dell PowerEdge Servers RAID Configuration System Optimization

Network Management

Cacti Monitoring MikroTik Administration Cisco Networking VLANs & STP Network Performance

Security & Infrastructure

Firewall Configuration VPN Solutions (L2TP/PPTP) Network Security Data Protection Remote Access

Monitoring & Surveillance

Fiber Network (OLT) CCTV Systems IP Camera Management Surveillance Solutions System Monitoring

Get In Touch

Phone

+880 1725350002

Email

[email protected]

Location

71-72 Arambagh, Motijheel, Dhaka - 1000

Availability

Available for new opportunities